FAQq
Frequently Asked Questions
Find answers to the most common questions about our products and services
Orders are usually delivered within 7–15 business days, depending on courier delays and demand. We ship your product the next day.
At the moment, we mainly ship to the UK. Some products may be available internationally—check the product page for details.
Shipping is free on all orders
If your order hasn’t been processed yet, yes! Contact us immediately. Once shipped, we cannot change the address.
After shipping, you’ll receive an email with your tracking number and link.
his is normal during transit. Updates usually appear once the package arrives in your country.
First, check with neighbours or your local post office. If it’s still missing, contact us and we’ll investigate.
Returns are only possible if you received the wrong item, a damaged item, or if your order never arrived.
Unfortunately, we don’t offer size exchanges. Please check our size guide carefully before ordering.
Refunds are issued for the item only. Shipping fees are non-refundable.
We focus on modern, trending women’s fashion at affordable prices, inspired by social media trends.
Yes! Contact us via Instagram if you’d like to collaborate: Mail
No, we are an online-only brand, which allows us to offer the best deals.
We accept Visa, MasterCard, American Express, PayPal, and other secure methods.
Absolutely. Our checkout uses SSL encryption to protect your details
Click 'Sign Up' at the top of any page and provide your email address and create a password. You can also create an account during checkout. Having an account lets you track orders, save favorites, and checkout faster.
Orders can be modified or cancelled within 1 hour of placement, as long as they haven't shipped. Contact us immediately if you need to make changes. Once shipped, you'll need to use our return process.
Yes! Students receive 10% off with valid student ID verification through our partner UNiDAYS. Sign up with your .edu email address to access this discount on your first and future orders.
Yes, log in to your account and update your details in the settings.
Click “Forgot Password?” on the login page and follow the instructions.